SERVICE STATUS
Platform status and service notices.
Hamiltonn Cloud distinguishes platform-wide incidents, product incidents, dedicated customer incidents and third-party provider events so operational communication can stay specific.
Hamiltonn Cloud
Platform status and service notices.
Hamiltonn Cloud status information describes known service-impacting events and operational notices for supported public platform services.
Definition
What does this mean?
Hamiltonn Cloud status information describes known service-impacting events and operational notices for supported public platform services.
Hamiltonn Cloud combines reusable software infrastructure, configurable product capabilities and flexible deployment so organisations can build around their own brand and operating model.
CURRENT STATUS
No active public incident is posted on this page.
Customer-specific or third-party issues may not be represented by a platform-wide status notice.
INCIDENT TYPES
Different failures have different scopes.
Platform-wide
A shared Hamiltonn service affecting multiple customers.
Product-specific
An issue limited to one product family.
Dedicated environment
A customer-specific incident.
Third-party provider
An external dependency affecting a workflow.
COMMUNICATION
Status communication should be factual and time-based.
Confirmed material incidents should identify affected services, known impact, investigation state and recovery progress without exposing sensitive detail.
SUPPORT
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FAQs
SERVICE STATUS FAQs
Does this show every customer-specific issue?
No. A dedicated or customer-specific issue may use the applicable support channel.
How are third-party outages handled?
Relevant provider failures can be distinguished from Hamiltonn platform incidents.
Where should customers report an issue?
Use the support or contact route associated with the service agreement.
Does no posted incident guarantee every service is healthy?
No. It means no active public incident has been posted here.
Will Hamiltonn publish incident updates?
For material confirmed incidents, Hamiltonn can publish appropriate status communication.
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Choose the product, modules and deployment model that fit your business, then bring the customer experience under your own brand.