AI KNOWLEDGE ASSISTANTS
Give people answers grounded in your business.
Hamiltonn AI Knowledge Assistants help staff or customers find, understand and use approved business information through a branded conversational experience.
Hamiltonn Cloud
Give people answers grounded in your business.
Hamiltonn AI Knowledge Assistants are configurable assistants designed to answer questions using approved business knowledge and context.
Definition
What does this mean?
Hamiltonn AI Knowledge Assistants are configurable assistants designed to answer questions using approved business knowledge and context.
Hamiltonn Cloud combines reusable software infrastructure, configurable product capabilities and flexible deployment so organisations can build around their own brand and operating model.
KNOWLEDGE
Connect assistants to approved information.
Policies & procedures
Help staff navigate internal guidance.
Product knowledge
Answer questions about services and operations.
Customer support
Provide consistent answers from approved content.
Project knowledge
Surface operational information inside Business Cloud.
PERMISSIONS
Knowledge access should follow user context.
- Separate public and internal knowledge.
- Respect product and user permission boundaries.
- Keep sensitive sources outside unauthorised sessions.
- Log relevant interactions according to the operating model.
BRANDING
Make the assistant part of your product identity.
WORKFLOWS
Answers can connect to the next operational step.
DEPLOYMENT
Use AI standalone or inside another Hamiltonn product.
Standalone assistant
A branded knowledge experience.
Business Cloud
Assist with customers, projects and operations.
Financial Cloud
Support approved knowledge and customer-service workflows.
FAQs
AI KNOWLEDGE ASSISTANTS FAQs
What is an AI knowledge assistant?
A conversational assistant that answers questions using approved business knowledge and context.
Can it use our own documents?
Approved knowledge sources can be connected according to the implemented knowledge architecture and access controls.
Can it use our brand?
Yes. Supported AI experiences can use customer application identity and branding.
Can the assistant take actions?
AI Agents and Automation provide the broader action layer for task execution and workflows.
Can assistants work inside other Hamiltonn products?
Yes. AI Cloud is designed to operate alongside Financial and Business Cloud where integrations are supported.
Build on Hamiltonn Cloud.
Choose the product, modules and deployment model that fit your business, then bring the customer experience under your own brand.