LEGAL
Hamiltonn Cloud Service Terms
These general service terms describe the standard commercial framework for Hamiltonn Cloud products and are supplemented by the applicable order form or product schedule.
Hamiltonn Cloud
Hamiltonn Cloud Service Terms
Hamiltonn Cloud Service Terms govern the standard SaaS relationship for customers using Hamiltonn platform technology.
Definition
What does this mean?
Hamiltonn Cloud Service Terms govern the standard SaaS relationship for customers using Hamiltonn platform technology.
Hamiltonn Cloud combines reusable software infrastructure, configurable product capabilities and flexible deployment so organisations can build around their own brand and operating model.
SERVICE
1. Service scope
Hamiltonn provides the products, modules, deployment model and support scope identified in the applicable order or service schedule.
ACCESS
2. Customer access and responsibilities
Customers are responsible for authorised use, staff permissions, business operations, lawful customer relationships and appropriate handling of credentials.
IP
3. Platform intellectual property
Unless expressly agreed otherwise, Hamiltonn retains ownership of its underlying platform technology, reusable software, APIs, designs and improvements. White-label rights do not by themselves transfer source-code ownership.
CUSTOMER MATERIALS
4. Customer content and brand
Customers retain rights in their own brand assets and content and are responsible for having rights necessary to provide that material.
CHANGES
5. Platform maintenance and changes
Hamiltonn may maintain, update and improve the platform, subject to applicable enterprise release arrangements.
FEES
6. Fees and third-party services
Fees are set out in the applicable commercial agreement. Third-party provider charges may be separate unless expressly included.
TERMINATION
7. Suspension, termination and exit
Suspension, termination, data export and transition rights are governed by the applicable customer agreement.
FAQs
LEGAL FAQs
Do customers own Hamiltonn source code?
Not under the standard service model unless a written agreement expressly says otherwise.
What defines exact service scope?
The order form, proposal or service schedule.
Can Hamiltonn update the platform?
Yes, subject to applicable enterprise change arrangements.
Who manages customer users?
The customer remains responsible for authorised user access.
Are third-party fees included?
Only where the commercial agreement expressly includes them.
Build on Hamiltonn Cloud.
Choose the product, modules and deployment model that fit your business, then bring the customer experience under your own brand.