AUTOMATION
Connect events to actions.
Hamiltonn Cloud automation links product events, rules, people, integrations and AI so repeatable work moves through controlled workflows.
Hamiltonn Cloud
Connect events to actions.
Hamiltonn Automation is the workflow layer that responds to supported platform events and connects them to actions, approvals, communications, integrations and AI-assisted operations.
Definition
What does this mean?
Hamiltonn Automation is the workflow layer that responds to supported platform events and connects them to actions, approvals, communications, integrations and AI-assisted operations.
Hamiltonn Cloud combines reusable software infrastructure, configurable product capabilities and flexible deployment so organisations can build around their own brand and operating model.
WORKFLOW MODEL
Events trigger controlled business workflows.
Event
A supported product action or state change occurs.
Evaluate
Rules and tenant context determine what should happen.
Route
Send work to a person, system, integration or AI capability.
Approve
Apply human review where required.
Act
Send communication, update a record or call an integration.
Record
Keep workflow state and important activity traceable.
USE CASES
Automation across product clouds.
Customer onboarding
Create tasks, request information and notify the customer.
Quote accepted
Create a project and start delivery workflow.
Financial approval
Route sensitive operations through configured approvals.
AI email triage
Classify inbound messages and propose the next action.
Document generated
Notify users and surface the document.
Operational exception
Escalate a failed integration or overdue workflow.
HUMAN CONTROL
Automate repeatable work without removing judgement where it matters.
- Use permissions to determine who can approve sensitive actions.
- Keep AI recommendations separate from irreversible actions where review is required.
- Record workflow status and important decisions.
- Design exception and failure paths alongside the happy path.
AI + AUTOMATION
AI can understand the work; workflows control what happens next.
INTEGRATIONS
Automation can cross system boundaries.
FAQs
AUTOMATION FAQs
What is Hamiltonn automation?
It is the workflow layer linking supported platform events to rules, approvals, communications, integrations and AI-assisted actions.
Can workflows require human approval?
Yes. Human review can be included where the product and workflow require it.
Can AI be part of a workflow?
Yes. AI can classify, summarise, retrieve knowledge or recommend actions while workflow rules control the next step.
Can workflows call external systems?
Yes, where supported integrations or APIs are available.
Is automation available across all products?
Automation is a shared capability; specific triggers and actions depend on the selected product and implementation.
Build on Hamiltonn Cloud.
Choose the product, modules and deployment model that fit your business, then bring the customer experience under your own brand.